SMS Notifications
How Capoflow LLC uses text messaging
What Is Capoflow LLC?
Capoflow LLC is a business management platform that enables service businesses to manage quotes, jobs, invoices, expenses, and customer communications from a single system. As part of normal business operations, businesses using Capoflow LLC send transactional SMS notifications to their customers through the Capoflow platform.
What Messages Are Sent
All SMS messages sent through Capoflow LLC are transactional only. They relate directly to a customer's interaction with a business and may include:
- Invoice notifications and payment links
- Quote notifications and approval requests
- Payment confirmations and receipts
- Appointment and service reminders
- Job status updates
Capoflow LLC does not send marketing, promotional, or advertising messages.
How Customers Opt In
Customers opt in to receive SMS notifications by providing their phone number directly to a business using Capoflow LLC during service interactions such as:
- Creating or receiving an invoice
- Accepting a quote
- Scheduling an appointment
- Communicating with the business regarding a service
Consent may be collected through online forms with an opt-in disclosure presented at the point where the phone number is entered. Additionally, business staff may record verbal consent obtained during in-person or phone interactions. In these cases, consent is recorded in the platform with the staff member's identity and timestamp.
Capoflow LLC does not send messages without a prior business relationship or without the customer providing their phone number directly to the business.
Example SMS Opt-In
Customers may provide their phone number during service interactions such as onboarding, invoicing, scheduling, or other service-related communication.
The following disclosure is shown to customers at the point where their phone number is collected.
Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.
Message Frequency
Message frequency varies depending on the customer's interactions with the business. Messages are sent only when triggered by a specific transaction or event, such as when a new invoice is created, a payment is received, or an appointment is scheduled.
Opt-Out Instructions
Customers may opt out of SMS notifications at any time by replying STOP to any message. Once a customer replies STOP, no further SMS messages will be sent to that phone number.
Help
For assistance with SMS notifications, customers may reply HELP to any message or contact us directly at contact@capoflow.ai.
Fees
Message and data rates may apply depending on the customer's mobile carrier and plan. Capoflow LLC does not charge end customers for receiving SMS messages.
SMS Disclosure Summary
Messages are transactional only. Message frequency varies. Message and data rates may apply.
Reply STOP to opt out. Reply HELP for help. No mobile information will be shared with or
sold to third parties for marketing or promotional purposes. Contact:
contact@capoflow.ai